Every organism is born, grows, develops and then perishes during its life journey. Each organism is an entire system in itself and comprises of various body parts and organs which play a specific role in the functioning of the organism and in maintaining homeostasis. Similarly every organisation consists of various functions that play a decisive and specific role in the organization’s development. For example, the accounts and finance function plays the role of managing the flow of funds and finances, while the sales function promotes and sells what the organization produces.
Just as an organism can get impacted by the dysfunctionality in one organ, if one of the departments of an organisation do not function optimally, it can affect the entire organisation as a whole. So if a customer service department does not show connect, warmth and empathy as well as seamless service; it impacts future sales as well as return customers and hence directly the profitability of the organization. Understanding this important role functions play within an organization,The Yellow Spot’s functional trainings create specialization and make employees fully competent in the role they play to benefit the entire system.
